Day of Install Coordinator

Company: 1-800 Hansons LLC
Location: Troy
Posted on: June 1, 2025

Job Description:

Grow with us! 1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding! We are looking for individuals who want to learn the business and receive the guidance to continue to advance within the company!--The Day of Install Coordinator is responsible for ensuring the smooth operations and execution of any instance when a 1-800 Hansons representative will be on site at a customer home. The Day of Install Coordinator owns the service and installation process, ensuring that appointments start and end on time, materials are available/on site, work is completed as scoped, manage exceptions, ensure all parties involved are kept up to date on emergent changes, and appointments are closed out to the customer's satisfaction. The ideal candidate would possess strong organizational and communication skills, robust problem-solving skills, and the ability to multi-task.----We Offer:$18-$19/hourWeekly pay via direct depositFull-Time (Monday-Friday from 9am-6pm)Eligible for Health Benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)Eligible for 401k w/company match at 90 days of employmentPaid Time Off (with rollover of unused hours yearly)Hybrid Schedule (2 days from home and 3 in-office)Additional 2 work from home days per quarter and 2 floating work from home days per yearAdvancement opportunitiesReferral bonusesEmployee as well as Friends & Family DiscountsAnnual Summer Picnic w/opportunities to win weekly prizes and a grand prize of $5,000.00What You'll Do:Own the installation and service process. Manage available resources and partners within a geography to ensure all scheduled appointments are executed flawlesslyEnsure our installation partners and service technicians are on time and prepared for scheduled workEnsure our installation partners and service technicians complete work on schedule and communicate issues and exceptions in real timeEnsure customers are informed of any issue or exception relating to their installation or service. Follow up with customers upon completion to ensure that jobs are closed out and, if necessary, outstanding balances are collectedInform customers of additional work needed, handling any required job scope and contract changesMaintain accurate customer records using Hanson's internal databaseReview work using photos taken by installers to determine if job is complete or further work is neededCreate a detailed scope of work for future work that may remain at the end of current jobProblem solve and manage customer and installer concerns when issues ariseOrder additional materials when neededAdjust install partner and service technician schedules as necessary to ensure all scheduled appointments are completed. Dynamically route resources as neededFacilitate the collection of the outstanding payment of a jobCoordinate and work with members of our field teams, Ambassadors, Operations Managers, Service Techs, and Branch Employees to deliver an exceptional customer experienceWhat We Need:High School diploma or GEDMinimum of three (3) years of professional work experienceMinimum of three (3) years of customer service experienceBasic math skills; must have the ability to calculate job costsBasic computer skills, including familiarity with MS OfficeProblem solving; must have the ability to use sound judgement to resolve issues and take action to solve problemsExcellent communication skills as well as great organizational skillsAble to multi-taskMust be able to work independently as well as part of a team--Physical Requirements:Must be able to remain sitting in a stationary position for prolonged periodsRequires the ability to move about inside the officeMust be able to move items weighing up to 25 poundsMust be able to communicate effectively with staff, customers, vendors, and the publicConstantly operates a computer and other office equipment such as a calculator, copy machine and computer printerHours/Schedule:Full-time, 40 hours per week/52 weeks per year. Standard hours are M - F, 8:00am - 8:00pm EST but due to cyclical nature of position, some overtime, including evening and weekend hours, will be required to complete projects under deadlines. Some local and statewide travel may be required.--It is the policy of 1-800-Hansons not to discriminate against age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.Compensation details: 18-19 Hourly WagePIae928142696f-25660-37744684

Keywords: 1-800 Hansons LLC, Canton , Day of Install Coordinator, Other , Troy, Michigan