Apparatus Room Host
Company: Aparium Hotel Group
Location: Detroit
Posted on: May 2, 2024
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Job Description:
Position:
Apparatus Room Host
Location:
Detroit, MI
Job Id:
702
# of Openings:
1
APPARATUS ROOM HOST PROFILE
Reports to: Restaurant Manager, Position is Non-Exempt
WHO WE ARE
Hotels done differently. It's not just a slogan or catchphrase, it
is who we are in everything we do. We believe in the power of
People, Place and Character; ensuring our properties are a place
where individuals are valued and celebrated as a tribute to the
neighborhoods and the people of the communities in which we
operate; elevating our associates' pride in who they are, where
they live and who we serve.
The Detroit Foundation Hotel has transformed the historic Detroit
Fire Department Headquarters into a 100 room independent hotel that
adds another piece to the ongoing Detroit renaissance puzzle. The
hotel draws on the Motor- City's unparalleled past while
proactively moving the city to its next incarnation as a national
cultural, business and artistic touch- point. Featuring an inviting
ground- floor restaurant, The Apparatus Room, the hotel partners
with local distillers, brewers, farmer s and other edible sundry
purveyors to deliver and authentic Detroit experience.
The hotel is managed by Aparium, which was founded in 2011, driven
by the belief that all hospitality experiences should be fueled by
the poetics of their surroundings, Aparium was born with an intense
focus on unearthing the amazing moments unique to every city. Since
its founding, Aparium has grown into a new kind of hotel brand, one
that ventures off the beaten path, both geographically and
philosophically. It is a sophisticated hotel brand known for its
singular ability to combine the business acumen of large
hospitality companies with the charm of boutique hotels, bringing
disparate forces together in bustling, smaller markets.
Since its founding, Aparium has grown into a new kind of hotel
brand, one that ventures off the beaten path, both geographically
and philosophically. It is a sophisticated hotel brand known for
its singular ability to combine the business acumen of large
hospitality companies with the charm of boutique hotels, bringing
the disparate forces together in bustling, smaller markets.
WHO YOU ARE
Your past experiences have led you to understand that there is an
art + science to the how and what a hospitality professional is
responsible for. Food and beverage culture are just a part of your
identity, as you keep up on new restaurant openings or which
restaurants were just named the locals' favorite. Food culture
interests you and you love when as the curator of an experience,
you nail it. It is in your nature to take care of others. You
delight in the smiles you share and the positive experiences that
you create. You are probably known to your friends and family as a
planner and enjoy organizing people or just about anything. You
feel comfortable when things get busy, and you must make smart,
in-the-moment decisions, as it's just natural for you to do so.
Above all, it is your mission to spread joy to all you
encounter.
THE ROLE
The Restaurant Host reports to the F&B Managers and work in a
team environment with other F&B professionals, including
barbacks, bartenders, servers, dishwashers, cooks, and chefs. It is
critical the person in this position possess a background and
knowledge in basic service techniques and has a natural ability to
manage time and assist customers. As the Restaurant Host you will
be responsible for creating memorable guest experiences and making
the first interaction without guests memorable.
All of our service team members are expected to be reliable and
responsible. You will arrive changed, polished and mentally ready
to work on time. We put an emphasis on treating each other just
like we treat our guests, sharing a smile, a helping hand, and a
willingness to jump in to assist in any situation. You will also
actively develop trusting and transparent relationships with your
peers on the service team and other associates of the hotel. As a
team member within Aparium Hotel Group you will work with a
phenomenal group of peers who insist that you are collaborative,
humble, experienced and open-minded - no egos are allowed
WHAT YOU WILL DO
Uphold and model the company's principles of People, Place and
Character, driving collaboration, intuition and translocal
hospitality
Assist in all aspects of a guest's experience from beginning to end
by extending a friendly greeting in an inviting environment,
ensuring proper steps of service to create exceptional guest
experiences; executing on requests in a friendly and timely manner,
ensuring satisfaction throughout and adjusting as necessary
Participate in daily line ups and quarterly all staff meetings to
further develop ideas and objectives with the service team while
simultaneously providing constructive feedback and strategizing to
overcome and correct any previously missed opportunities
Be accountable for working knowledge of the menus, menu ingredients
and what is unavailable for the day; and to serve alcohol safely,
responsibly, and legally; and of course, accurately account for all
monetary transactions during your shift
Serve food and beverage items based upon each guest's specific
requests by respecting the health and safety measures procedures to
keep you and the guest safe and healthy
Ensure your work stating is clean and organized, with the utmost
respect for your guests, peers, and equipment; and ensure you
demonstrate a sense of urgency for guest requests
Demonstrate an understanding of basic culinary and beverage terms
and strive to know more through constant study of your craft; use
your knowledge of the food and beverage menu to create exceptional
dining experiences
Observe conditions of all physical facilities and relay any
challenges to the food and beverage leadership team to make
corrections and improvements as needed; and communicate promptly
with the F&B and Culinary teams to ensure all guests get their
food as ordered in timely fashion
Assist in other areas of the F&B Department as needed,
including but not limited to, Banquets, Bar and In-Room Dining
Aparium Hotel Group does not discriminate based on disability,
veteran status or on any other basis protected under federal,
state, or local laws
The hotel and company are a smoke-free, drug-free facility, and
equal opportunity employer
WHAT YOU WILL NEED
Passion for the People, Place and Culture of our community, love of
Restaurants and Guest Service also required
Minimum of one (1) year experience as a Restaurant or Event/Banquet
server in either a free-standing or hotel restaurant.
(TiPS) Alcohol service certification and ServSafe Certificate of
Completion, or ability to obtain such within 30 days of hire
Must meet local age requirements in order to serve alcohol
Available to work a flexible schedule to include nights, weekends
and holidays
Fluency in English both verbally and non-verbally
ADDITIONAL REQUIREMENTS
Continuous standing and walking and negotiating wet tile floor and
steps
Fine motor coordination is needed to pour beverages, decorate
cocktails and folding napkins
Ability to roll and/or carry tables and chairs
Standing and walking is continuous for 4-5 hours at a time
Lifting and carrying 30 lb. tray, crate or box is occasional
Negotiating varied floor surfaces is continuous
Carrying over shoulder is occasional
Hand and elbow movements for polishing glassware, silver, setting
up tables, shacking, pouring and mixing drinks
Excellent sight and balance needed for negotiating varied floor
surfaces
Handling lighted candles, and handling hot fluids (coffee and
tea)
Must be able to work in extreme temperatures like freezers (-10*F)
and kitchens (+110*F)
As an Equal Opportunity Employer, Aparium Hospitality Services
celebrates diversity and is committed to creating an equitable and
inclusive environment, and a sense of belonging for all associates.
We do not discriminate and believe every individual should be proud
of who they are, and where they come from and take pride in who we
serve. Aparium is an E-Verify employer.
Apply for this Position
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