IT Site Support Specialist
Company: Yoh, A Day & Zimmermann Company
Location: Plymouth
Posted on: April 22, 2024
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Job Description:
Job Title: Level II IT Site Support Specialist Location:
Plymouth, Michigan (on site 5 days a week) 6 month+ contract to
perm Job Description This role describes an IT generalist position
that will partner with IT enterprise teams to provide site level
Infrastructure support (MS Office, Desktop, Printer, basic
networking etc.) supporting all levels of the business, including
Executive level, admin and manufacturing teams. Essential Duties
and Responsibilities: Supports Incident and Request management
submitted through the incident management system per service level
objectives. Supports procurement processes of IT assets,
installation, configuration and supporting end user devices like
Laptops, Desktops, Workstations and mobile devices. Working with
Enterprise IT teams and/or external vendors to support on-site
Infrastructure components (Server, Network (WAN & LAN), Monitoring
UPS and Switches, Backup Environment etc.). Manages and maintains
CMDB assets through tools and conduct random physical audit.
Maintains and loads backup tapes per backup policy and direction
from Global Data Preservation team and support restoration of data
per requests. Follows Change Management processes and Critical
Communication Process during outages and changes. Actively
participates in Local and Regional areas to understand business
requirements, team progress, and work on action plans per committed
timelines. Participates in BOS Reporting, Continuous Improvement
and exercise deep problem solving (8D) to avoid repeat issues.
White glove support of Executive team and their assistants.
Introduction of new technologies as they pertain to the Executive
level team, including but not limited to detailed planning,
training and documentation. Reports issues through service desk
tools and follows-up through enterprise team and or vendors for
critical and high issues tracking and escalating until closure.
Other duties as required. Specialized Skills and Knowledge: Direct
experience supporting Executive (C-Suite) level customers
Demonstrated ability to identify root cause of problems and
recommend / implement solutions Experience with Organizational
Change Management methodologies. Highly organized and possess
excellent verbal and written communication skills. As duties and
priorities change frequently, you must be prepared to multi-task.
Excellent written and verbal communication skills in English.
Excellent knowledge of Windows 10, Office 365 (including Outlook,
Microsoft Teams), Beyond Trust Remote Support (Bomgar) and PC and
Printer Hardware. Ability to work with limited Supervision.
Excellent Service Desk process knowledge and good understanding of
service level objectives. Ability to learn quickly and willingness
to adapt to changes. Ability to interface and influence at multiple
organizational levels and initiate escalation appropriately.
Excellent relationship building and networking skills and ability
to translate technical concepts into nontechnical terms. Organized
and able to function successfully in a team environment. Nice to
have experience with AV support as it pertains to executive
boardrooms and meeting rooms. Minimum Requirements: Education
Bachelors' Degree in Computer Science. ITIL, Microsoft Certified
Desktop Service Technician (MCDST), HP Desktop / Printer preferred.
Physical Demands, Work Environment and Work Experience Minimum 2
years of Executive level support Minimum 5 years of experience
working in an IT operations / service organization within a complex
IT Infrastructure environment providing support on-site and
remotely (automotive and / or manufacturing industries is a plus).
Ideal candidate will have some experience supporting manufacturing
environment. Often required to sit and use their hands and fingers,
to handle or feel. Occasionally required to stand, walk, reach with
arms and hands, climb or balance and to stoop kneel, crouch or
crawl. Vision abilities required include close vision. The noise
level in the work environment is usually quiet to moderate.
Keywords: Yoh, A Day & Zimmermann Company, Canton , IT Site Support Specialist, Other , Plymouth, Michigan
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