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Customer Service Rep

Company: Careerbuilder-US
Location: Canton
Posted on: March 16, 2023

Job Description:

Essential Job Functions:
Provide high quality customer service in a Call Center Environment. Communications via phone, email, fax regarding customer instrument troubleshooting (case creation) and status of orders, pricing, availability of product, shipping methods and dates by interfacing with appropriate internal depts. Responsible for all data entry of reagent orders for US Clinical customers received via Email, Fax and EDI and monitors group inbox. Communicates customer expectations/orders/requirements to Mgmt as well as Shipping, Production, and Acct Depts. Handles high volume, sometimes escalated calls with professionalism and decorum ensuring customer satisfaction. Resolve issues of customer order discrepancies related to pricing, delivery, freight charges, etc., and reports information to Mgmt. Maintains a strong, effective working relationship with all levels of mgmt and external reps, developing a reliable network of resources to facilitate service excellence initiatives.

Keywords: Careerbuilder-US, Canton , Customer Service Rep, Other , Canton, Michigan

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