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IT Customer Support

Company: Plymouth Christian Academy
Location: Canton
Posted on: November 17, 2021

Job Description:

IT Customer SupportPosition Summary: The IT Customer Support position is a full-time position and reports directly to the IT Director. This position will support end-users across our school, Plymouth Christian Academy to provide a good computer interface and support experience.Personal Qualifications: The qualified individual is expected to demonstrate patience, humility, integrity, and kindness while performing his or her daily duties.In faithful living, you are expected to:

  • Be committed to a consistent, daily walk with Jesus Christ.
  • Believe that the Bible is God's word, standard for faith and daily living
  • Model biblical principles in attitude, speech, and actions toward others. (Luke 6:40)
  • Demonstrate by example, the importance of Scripture study, prayer, witnessing, and unity in the Body of Christ.
  • Agree with the school's Statement of Faith and Christian philosophy of education.Position Responsibilities:
    • Responsible for responding to incoming emails and ticket submissions
    • Managing the servers and infrastructure both on and offsite
    • Researching solutions for new and unresolved issues
    • Maintaining an accurate hardware inventory, and other common system administrator duties.Position Requirements:
      • Bachelor's degree in computer-related field, preferred but not required.
      • Minimum 2 years IT Customer Support experience preferred.
      • Industry Certifications preferred (ACSA, CompTIA Network+, CompTIA A+, etc.)
      • Excellent verbal and written communication skills with attention to detail and accuracy.
      • Excellent documentation skills for assisting in the creation and maintenance of an internal knowledge base.
      • Microsoft Active Directory configuration and support
      • Hyper V Server virtualization and ongoing maintenance
      • Windows Server 2012/R2, 2016, 2019 Administration
      • Network Infrastructure Support
      • DNS Administration
      • Exercises good judgment in organizing and prioritizing work assignments while
      • managing multiple, simultaneous activities.Interested applicants please submit your application and resume directly to School policy requires that each successful applicant be free of past serious legal infractions as determined through a criminal record check with local, state, and federal law enforcement agencies.Job Type: Full-timeBenefits:
        • Dental insurance
        • Employee discount
        • Health insurance
        • Paid time off
        • Professional development assistance
        • Vision insuranceSchedule:
          • 8 hour shift
          • Day shift
          • Monday to FridayCOVID-19 considerations:All staff and students are required to wear masks and use hand sanitizing stations throughout the buildings. Staff are also required to complete daily Health Screens.Experience:
            • IT Customer Support: 3 years (Preferred)
            • IT Systems: 1 year (Preferred)
            • IT Administration and Systems: 3 years (Required)Work Location: One location

Keywords: Plymouth Christian Academy, Canton , IT Customer Support, Other , Canton, Michigan

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