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Field Service Technician/Mechanic

Company: Fraza
Location: Canton
Posted on: October 17, 2020

Job Description:

Our Field Service Technicians may be located on site or travel to customer locations depending on experience / skillset. Our technicians enjoy flexible working hours, a competitive incentive program, and uniforms. Field Service Technicians who work at customer locations drive company-supplied vehicles.

Responsibilities:

Manage all on-site installation, repair, maintenance and test tasks for forklifts, aerial lifts, floor scrubbers and other materials handling equipment.

Provide light to heavy-duty mechanical diagnostics and repair; determine proper solutions.

Provide service and customer support during field visits or dispatches.

Comprehend customer requirements and make appropriate recommendations/briefings.

Build positive relationships with customers.

Cooperate with technical team and share information across the organization.

Produce timely and detailed service paperwork.

Document processes.

Operate vehicles / machinery in a safe manner and use current Information Technology.

Follow all company’s filing procedures and protocols.

Tie workflow to schedule.

Communicate with management staff.

Must have and maintain a clean driving record & be drug and alcohol free.

Work Experience Requirements:

Previous diagnostic and repair experience with electric, diesel and/or hydraulic equipment.

Ability to troubleshoot, test, repair and service technical equipment.

Comfortable advising customers on repair needs.

Strong customer service skills.

State licenses/certifications helpful, but not required.

Education Requirements:

High school diploma, GED or equivalent required.

Associate's degree or technical school certification preferred.

PI124840716

Keywords: Fraza, Canton , Field Service Technician/Mechanic, Other , Canton, Michigan

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