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General Manager .and.#8211; Service amp; Sales (Job Code: 1003)

Company: Schuler, Inc.
Location: Canton
Posted on: September 12, 2020

Job Description:

Schuler, Inc. General Manager .and.#8211; Service amp; Sales (Job Code: 1003) in Canton , Michigan table width="624"tbodytrtd width="499"Responsible for overseeing all areas of the Service Group on the west coast, including scheduling and ensuring service calls and installation/service projects are completed in a timely and optimal manner; oversee the execution of service jobs focusing on the Tesla account, ensuring on-time service delivery and customer satisfaction; lead the business development and implementation of marketing plans to acquire new business; oversee and consult the technical staff for specialized installations, start-ups, preventive maintenance, warranty calls, and routine and emergency repairs of proprietary equipment; support the development and implementation of short and long term manpower capacity planning, and harmonization and standardization of field reports; manage the scheduling and dispatch of specialized service technicians, according to customer direct request, requiring coordination across multiple departments and/or affiliates; oversee field service priorities, sales and technical disputes, and engineering resolutions with affiliate companies; utilize MS Excel, MS Project, MS Powerpoint, 8Ds Reporting, Business Model Creation Processes, Work culturerofessional development practices, and Project Management to perform duties; oversee the development and implementation of specialized service technician training, interviewing and hiring, and support the establishment and maintenance of a formal and specialized service technician training programs; manage the implementation and maintenance of a resource planning system; oversee budget development within Schuler Inc.rsquo;s finance and control system; report data as required to track and control cost and analyze effectively; provide feedback about current product challenges back to Schuler Germany; manage and coordinate resources from affiliates in Germany, or elsewhere; ensure the overall delivery and quality of the companyrsquo;s commitments to customers; and engage with president of SNA and / or respective colleagues from Germany in broader organizational strategic planning.Location: Canton, Michigan and multiple undetermined worksites throughout the US;Salary: $124,848 per year/td/trtrtd width="499"Education: Masterrsquo;s Degree in Business Administration, Sales Engineering, International Business, Management, or in a related field of study (will accept equivalent foreign degree);Training: NoneExperience: Two (2) years in the position above, as a Service Manager, as a Project Manager, or in a related occupation;/td/tr/tbody/table

USA Cares exists to help bear the burdens of service by providing post-9/11 military families with financial and advocacy support in their time of need.

USA Cares is a national 501(c)(3) non-profit, charitable organization based in Kentucky and registered with the IRS.

Keywords: Schuler, Inc., Canton , General Manager .and.#8211; Service amp; Sales (Job Code: 1003), Other , Canton, Michigan

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