Field Service Technician

Company: Fraza
Location: Canton
Posted on: May 14, 2022

Job Description:

Job DescriptionCompanyEstablished in 1938, Fraza is a full-service material handling business featuring a highly skilled team spanning a wide geography in Michigan. Whether it's through equipment or process, our people will find that small extra edge to push our customers' business forward. Every minute matters. Every movement counts. And we provide the people, the tools, the technologies, and the best practices to find efficiency wherever we can.Job Summary:This role is responsible for performing planned maintenance, installation and repairs on forklifts, utility vehicles, sweeper scrubbers, aerial lifts and more. Additionally, this role will troubleshoot malfunctions to diagnose the issues and communicate a resolution. Work will be performed in our shop as well as onsite at customer locations. This position will interact with our customers with the goal of providing exceptional customer service. The ideal candidate will be able to successfully perform within tight deadlines, manage multiple projects, and work comfortably in a fast-paced, detail orientated environment. Principle Responsibilities:

• Perform preventive maintenance, testing and repair on equipment and vehicles to ensure safe and operational.
• Troubleshoot/diagnosis equipment and accessories to determine malfunction and proper resolutions.
• Provide exceptional, professional, and clear communication to customers during all field visits
• Timely complete and provide appropriate documentation to internal and/or external customer as needed
• Collaborate with technical teams to share information across the organization.
• Operate and maintain industrial equipment such as, forklifts, aerial lifts, scissor lifts, pallet jacks, sweeper/scrubbers, etc.
• Regularly use tools, including voltmeter, hydrometer, hydraulic crimper, torch kit, other basic hand tools.
• Follow all safety policy and procedures.
• Drive to customer locations to perform duties outlined.Competencies
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.Education/Experience:
    • High School diploma, GED, or equivalent work experience
    • Minimum 1-year basic automotive maintenance experience (oil changes, brake and/or belt replacement)
    • Experience working on lift trucks preferred but not required
    • Able to utilize basic shop equipment and various hand tools a plus
    • Ability to troubleshoot and problem solve a must
    • Excellent interpersonal and verbal communication skills
    • Highly motivated, well-organized, and quality focused
    • Customer service driven
    • Capable of using tablets to record service updates

Keywords: Fraza, Canton , Field Service Technician, IT / Software / Systems , Canton, Michigan