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Field Service Technician/Mechanic

Company: Fraza
Location: Canton
Posted on: October 18, 2020

Job Description:

Our Field Service Technicians may be located on site or travel to customer locations depending on experience / skillset. Our technicians enjoy flexible working hours, a competitive incentive program, and uniforms. Field Service Technicians who work at customer locations drive company-supplied vehicles.Responsibilities:

  • Manage all on-site installation, repair, maintenance and test tasks for forklifts, aerial lifts, floor scrubbers and other materials handling equipment.
  • Provide light to heavy-duty mechanical diagnostics and repair; determine proper solutions.
  • Provide service and customer support during field visits or dispatches.
  • Comprehend customer requirements and make appropriate recommendations/briefings.
  • Build positive relationships with customers.
  • Cooperate with technical team and share information across the organization.
  • Produce timely and detailed service paperwork.
  • Document processes.
  • Operate vehicles / machinery in a safe manner and use current Information Technology.
  • Follow all company's filing procedures and protocols.
  • Tie workflow to schedule.
  • Communicate with management staff.
  • Must have and maintain a clean driving record & be drug and alcohol free.
    Work Experience Requirements:
    • Previous diagnostic and repair experience with electric, diesel and/or hydraulic equipment.
    • Ability to troubleshoot, test, repair and service technical equipment.
    • Comfortable advising customers on repair needs.
    • Strong customer service skills.
    • State licenses/certifications helpful, but not required.
      Education Requirements:
      • High school diploma, GED or equivalent required.
      • Associate's degree or technical school certification preferred.

Keywords: Fraza, Canton , Field Service Technician/Mechanic, IT / Software / Systems , Canton, Michigan

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