CantonRecruiter Since 2001
the smart solution for Canton jobs

Associate Team Leader

Company: H&R Block
Location: Canton
Posted on: April 4, 2021

Job Description:

What you'll do...

Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.

Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purposeto provide help and inspire confidence in our clients and communities everywhere.

You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

Day to day, you'll

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    About H&R Block...

    We are here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

    We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation.

    It would be even better if you also had...

    • Experience supervising or managing people
    • History of delivering outstanding customer experiences
      Bilingual candidates strongly encouraged to apply!

      What you'll bring to the team...

      • Prior experience working in customer service or similar role
      • Strong organizational skills and ability to plan and manage day-to-day office operations
      • Customer-centric mindset and strong communication skills
      • Computer proficient with the ability to use MS Office
      • Demonstrated ability to work independently with minimal supervision
      • Passionate, determined, resilient under stress and a will to win attitude
      • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
      • High school diploma / equivalent or higher

Keywords: H&R Block, Canton , Associate Team Leader, Hospitality & Tourism , Canton, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Prep Cook
Description: The smells of fresh-cooked food in the kitchen. The clang of pots, pans, and dinnerware as the anticipation of a rush puts you in the zone. You quickly take initiative to ensure the happiness of those (more...)
Company: PeopleReady
Location: Elyria
Posted on: 04/15/2021

Seasonal Retail Associate
Description: Job Description Position Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates (more...)
Company: The Home Depot
Location: Saginaw
Posted on: 04/15/2021

Food Service
Description: Rate of Pay: 10.00 br Job Summary A GetGo Retail Team Member application is for a variety of positions that GetGo frequently hires. By submitting this application, you are expressing interest in this (more...)
Company: GetGo
Location: Elyria
Posted on: 04/15/2021


Housekeeper
Description: Are you committed to holding cleanliness next to godliness Do you have a rare penchant for getting everything just right and striving for your work to be perfect PeopleReady is now hiring meticulous (more...)
Company: PeopleReady
Location: Elyria
Posted on: 04/15/2021

Guest Services
Description: Rate of Pay: 10.00 br Job SummaryA GetGo Retail Team Member application is for a variety of positions that GetGo frequently hires. By submitting this application, you are expressing interest in this (more...)
Company: GetGo
Location: Elyria
Posted on: 04/15/2021

Housekeeper- Courtyard Charlotte Arrowood- 21033931
Description: Live Fully at Marriott International 1 Leader in Hospitality At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world (more...)
Company: Marriott International, Inc.
Location: Elyria
Posted on: 04/15/2021

Guest Service Support Expert - 21030214
Description: Live Fully at Marriott International 1 Leader in Hospitality At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world (more...)
Company: Marriott International, Inc.
Location: Elyria
Posted on: 04/15/2021

Retail Associate
Description: Job DescriptionPosition Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates
Company: The Home Depot
Location: Royal Oak
Posted on: 04/15/2021

Customer Service Associate
Description: Customer Service Associate 393502492 Roseville, Michigan, US, 48066 Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their (more...)
Company: The Home Depot
Location: Roseville
Posted on: 04/15/2021

Cashier
Description: Job Description Position Purpose: Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service.
Company: The Home Depot
Location: Elyria
Posted on: 04/15/2021

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Canton RSS job feeds