Clinical Manager of Emergency Services - 3rd shift
Company: Zepf
Location: Toledo
Posted on: January 16, 2026
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Job Description:
Description: Zepf Center has been serving the Lucas County
community for over 50 years. We are the leading provider of
behavioral health and substance use disorder services in Northwest
Ohio. Services include adult and child psychiatric, substance
abuse, case management, residential, Crisis Care, and therapy
programs, as well as career development and wellness services. Zepf
Center also offers primary care medical services to our patients to
contribute to their continuum of care. Zepf Center is a
trauma-informed agency and environment for both patients and staff.
We are currently seeking a full-time Clinical Manager of Emergency
Services. The manager will work under the supervision of the Sr.
Director of Crisis Services and be responsible for providing
clinical and administrative leadership to the emergency services
team. The Clinical Manager is responsible for implementing client
services that address Zepf Center mission and are provided in a
manner consistent with the organization’s vision and values. Hours:
Monday through Friday night shift flexible hours, one weekend every
6 weeks, one holiday annually, on call as assigned. Essential
Duties include but are not limited to: Monitors provision of Care
Coordination services including ensuring the program fully meets
and exceeds the ODMH and CARF requirements. Oversees all care
coordination areas of comprehensive care management, care
coordination, health promotion, comprehensive transitional care and
follow up, individual and family supports and referrals to
community support services. Provides direct supervision to Care
Coordination team at various Zepf locations Oversees orientation
and training of new employees and ensures all appropriate paperwork
pertaining to onboarding is complete and submitted on a timely
basis. Works in conjunction with the Director to determine,
establish, and maintain appropriate staffing levels to ensure
adequate coverage of the facility and program. Develops agenda and
conducts team meetings. Be eligible to become a Health Officer and
provide risk assessments in community. Manage the day-to-day
operations of the Care Coordination program including budget
formation and maintenance, purchase requisitions, and adherence to
contracts and formal agreements. Responsible for developing,
implementing, evaluating, and enhancing Care Coordination services
to meet the needs of consumers, families, funding sources, and
other interested parties. Builds effective relationships with
community partners that enhances the overall health of clients
enrolled in the Care Coordination. Makes and receives referrals,
processes case assignments, assures staff assigned to clients are
delivering high quality services. Oversees the team in development
and monitoring of person-centered care plans and progress towards
outcomes. Acts as agency representative of the Crisis Services
program to the broader health care community including Medicaid
Managed Care Plans, hospitals, and all other service organizations.
Fosters program development through ongoing marketing initiative.
Coordinates or facilitates hands off as face-to-face interaction
between providers to exchange information. Compliance with all
documentation and productivity standards, certifications, and
licensing standards. Provide on-call supervisory support and
on-site supervisory coverage for the Client Services Division as
required. Works with the team members in a care management
capacity, including coordinating and collaborating with the team
members, psychiatrist, EPCC, nursing, and other healthcare
providers regarding services. Perform other duties as assigned.
Supervisory Responsibilities: Understands the job duties of each
employee and position within the department Engages employees with
sanctuary influence while enforcing a safe and professional
workplace Abides by the Equal Employment Act to develop, train, and
assist each employee. Furthers own knowledge, skills, and abilities
to support staff, and Zepf Center’s strategic vision. As well as
developing supervisory knowledge, skill, and ability to create a
fluid source of communication within the department and agency.
Exhibits a leadership role within the department: holding employees
accountable; critiquing and praising staff; assigning duties and
expectations within the department; and enhancing staff’s
knowledge, skills, and abilities by training, delegation,
opportunities, and coaching. Observes agency’s policy and CBA by
appropriately establishing disciplinary actions and timekeeping of
each staff member. Meets organizational standards by efficiently
and effectively completing evaluations that represent goals and
discipline competencies. Ability to comprehend department budgets
and fiscal process. Understanding that fiscal recommendations need
to correspond with Zepf Center’s strategic vision. Serving the Zepf
Center in Management is a privilege. You represent the agency in a
high level, and responsibly direct staff and policy. You are a
constant example for our agency motto: Hope Begins Here.
Specific/Individual Competencies: Professional leadership,
management abilities and qualifications to work effectively with
other managers, co-workers, and supervisees. Understanding of
crisis services and community collaboration Experience with
effectively providing health & risk management. Must be able to
communicate effectively orally and in writing with staff,
providers, and consumers. Must be able to analyze interpret and
report date efficiently and effectively to various levels of the
organization. Must be able to work independently and demonstrate
solid planning, evaluating, and problem-solving skills Professional
approach to all functions and relationships with all levels of
staff, client’s, other agencies, and the public. Understands the
job duties of each employee and position within the department
Engages employees with sanctuary influence while enforcing a safe
and professional workplace Furthers own knowledge, skills, and
abilities to support staff, and Zepf Center’s strategic vision. As
well as developing supervisory knowledge, skill, and ability to
create a fluid source of communication within the department and
agency. Exhibits a leadership role within the department: holding
employees accountable; critiquing and praising staff; assigning
duties and expectations within the department; and enhancing
staff’s knowledge, skills, and abilities by training, delegation,
opportunities, and coaching. Meets organizational standards by
efficiently and effectively completing evaluations that represent
goals and discipline competencies. Ability to comprehend department
budgets and fiscal process. Understanding that fiscal
recommendations need to correspond with Zepf Center’s strategic
vision. Ability to organize necessary information for agency
reports and ensure that all deadlines are met appropriately and on
a timely basis. Ability to write clear, concise, accurate notes,
and compliance with all local/state/federal laws and standards of
confidentiality. Requirements: Qualifications Ohio license to
practice as a Social Worker or Counselor or RN with MSN required.
Preferred LISW, LPCC Must have a Master’s degree from an accredited
college or university in social work, psychology, or other closely
related human service field Clinical Experience required Must
become a Health Officer within 90 days of placement into position.
Administrative leadership and supervisory experience preferred.
Health-management experience and an understanding of practice
management, data management, managed care, and quality improvement
strongly preferred Must possess a basic understanding level of
electronic health records and have excellent computer skills Those
eligible to drive company vehicles must have a valid driver's
license and be eligible for coverage as defined by the agency
commercial insurance carrier. Those who drive personal vehicles in
the course of business must be able to provide proof of insurance.
EOE/M/F/D/V/SO PIda702dc1bae5-25448-39287455
Keywords: Zepf, Canton , Clinical Manager of Emergency Services - 3rd shift, Healthcare , Toledo, Michigan
