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Business Manager

Company: Dairy Queen
Location: Canton
Posted on: January 26, 2023

Job Description:

Business ManagerWe strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and deliveringexceptional customer (fan) service. Management roles at Dairy Queen areresponsible for managing dining room and kitchen functions while motivating theteam to deliver an excellent fan experience. Applicants should be eager tolead, do things right, be accountable, have ownership in what they do, and beable to create smiles and stories for our fans. If you are a managementprofessional who is looking take on a fun and rewarding new challenge, join ourteam! Our commitment to your continued professional development makes this agreat opportunity for you to build a career with us. If you want more out ofyour career, Dairy Queen is the right place!Job Functions: Oversee and manage areas of restaurant and make finaldecisions on matters of importance. Manage restaurants P&L to optimize manageable profit,control COGS, Labor, and Controllables (semi-fixed expenses). Ensure that all PRIDE systems and routines are incorporatedinto the day-to-day operations of the establishment. Responsible for the development and achievement ofrestaurants business plan by working with the owner and interacting with ADQBusiness Consultants. Ensure guest service in all areas meets company standards. Respond to customer complaints, taking prompt and appropriateaction to resolve problem and ensure customer satisfaction is maintained. Organize and implement local restaurant marketing as well asregional and national marketing promotions to increase restaurant sales. Staff, train and develop restaurant general managers andstaff through orientation, ongoing feedback, the establishment of performanceexpectations and by conducting performance reviews. Expected to exercise good judgment in decision-making andreporting issues to the Owner. Perform other duties and responsibilities as requested byowner or owners appointee. Responsible for hiring and terminating all managementstaffing within all state/federal guidelines. Accountability: Manage the operation of the restaurant through thedevelopment and growth of staff, sales and profitability to meet goals establishedin business plan. Ensures operation is in accordance with established companystandards, policies and procedures. Ensure all state/federal guidelines, i.e. Board of Health,etc. are being followed Assist in the success of restaurant by ensuring guestsatisfaction through adhering to company standards for quality, value, serviceand cleanliness. Maintain a positive working relationship to foster andpromote a cooperative and pleasant working climate, which will be conducive tomaximize employee morale, productivity and efficiency. Requirements: Minimum of five to seven years of restaurant managementexperience required, QSR experience strongly preferred. High School diploma or equivalent required. Must be able to manage and provide leadership. Must have a sense of urgency and the ability to motivateothers to perform. Proven track record in management of COGS and labor. Qualified candidates must have excellent customer service andemployee relation skills. Must be detail oriented with the capability to oversee allaspects of the business and multiple areas simultaneously in a fast-pacedenvironment. Must be able to perform under pressure in a high-volumerestaurant including moving and responding quickly for long periods of time. Must be able to perform all functions required of any job in therestaurant; travel to various meetings/seminars as called for by the ownershipgroup. Interact with the public and co-workers constantly duringshifts. Must have the ability to work with various people, ages,circumstances and be called upon to meet the highest values and standards. Must be able to work in and out of different temperatureranges. Capability to stand for long periods of time and ability tolift up to 50 pounds. Must have excellent customer service skills, exhibit goodmanners, proper personal hygiene, positive attitude, and promptness. Company IntroductionDairy Queen (DQ) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ, for over 75 years. Unlike any other quick-service brand, DQ food and treats hold a special place in the hearts of fans of all ages, from all around the globe. Thats why DQ fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. Its what sets DQ restaurants apart and is what is helping us reach our vision of being the worlds favorite quick-service restaurant

Keywords: Dairy Queen, Canton , Business Manager, Executive , Canton, Michigan

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