Business Manager
Company: Dairy Queen
Location: Canton
Posted on: January 26, 2023
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Job Description:
Business ManagerWe strive to create positive memories for all
our fans so we are looking for positive, energetic employees who
are passionate about the Dairy Queen brand and
deliveringexceptional customer (fan) service. Management roles at
Dairy Queen areresponsible for managing dining room and kitchen
functions while motivating theteam to deliver an excellent fan
experience. Applicants should be eager tolead, do things right, be
accountable, have ownership in what they do, and beable to create
smiles and stories for our fans. If you are a
managementprofessional who is looking take on a fun and rewarding
new challenge, join ourteam! Our commitment to your continued
professional development makes this agreat opportunity for you to
build a career with us. If you want more out ofyour career, Dairy
Queen is the right place!Job Functions: Oversee and manage areas of
restaurant and make finaldecisions on matters of importance. Manage
restaurants P&L to optimize manageable profit,control COGS,
Labor, and Controllables (semi-fixed expenses). Ensure that all
PRIDE systems and routines are incorporatedinto the day-to-day
operations of the establishment. Responsible for the development
and achievement ofrestaurants business plan by working with the
owner and interacting with ADQBusiness Consultants. Ensure guest
service in all areas meets company standards. Respond to customer
complaints, taking prompt and appropriateaction to resolve problem
and ensure customer satisfaction is maintained. Organize and
implement local restaurant marketing as well asregional and
national marketing promotions to increase restaurant sales. Staff,
train and develop restaurant general managers andstaff through
orientation, ongoing feedback, the establishment of
performanceexpectations and by conducting performance reviews.
Expected to exercise good judgment in decision-making andreporting
issues to the Owner. Perform other duties and responsibilities as
requested byowner or owners appointee. Responsible for hiring and
terminating all managementstaffing within all state/federal
guidelines. Accountability: Manage the operation of the restaurant
through thedevelopment and growth of staff, sales and profitability
to meet goals establishedin business plan. Ensures operation is in
accordance with established companystandards, policies and
procedures. Ensure all state/federal guidelines, i.e. Board of
Health,etc. are being followed Assist in the success of restaurant
by ensuring guestsatisfaction through adhering to company standards
for quality, value, serviceand cleanliness. Maintain a positive
working relationship to foster andpromote a cooperative and
pleasant working climate, which will be conducive tomaximize
employee morale, productivity and efficiency. Requirements: Minimum
of five to seven years of restaurant managementexperience required,
QSR experience strongly preferred. High School diploma or
equivalent required. Must be able to manage and provide leadership.
Must have a sense of urgency and the ability to motivateothers to
perform. Proven track record in management of COGS and labor.
Qualified candidates must have excellent customer service
andemployee relation skills. Must be detail oriented with the
capability to oversee allaspects of the business and multiple areas
simultaneously in a fast-pacedenvironment. Must be able to perform
under pressure in a high-volumerestaurant including moving and
responding quickly for long periods of time. Must be able to
perform all functions required of any job in therestaurant; travel
to various meetings/seminars as called for by the ownershipgroup.
Interact with the public and co-workers constantly duringshifts.
Must have the ability to work with various people,
ages,circumstances and be called upon to meet the highest values
and standards. Must be able to work in and out of different
temperatureranges. Capability to stand for long periods of time and
ability tolift up to 50 pounds. Must have excellent customer
service skills, exhibit goodmanners, proper personal hygiene,
positive attitude, and promptness. Company IntroductionDairy Queen
(DQ) franchisees, employees and crew members have been focused on
creating positive memories for all who touch DQ, for over 75 years.
Unlike any other quick-service brand, DQ food and treats hold a
special place in the hearts of fans of all ages, from all around
the globe. Thats why DQ fans have always been our top priority and
why we continue to look for new ways to surprise and delight them.
Doing so is our passion. Its what sets DQ restaurants apart and is
what is helping us reach our vision of being the worlds favorite
quick-service restaurant
Keywords: Dairy Queen, Canton , Business Manager, Executive , Canton, Michigan
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