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General Manager

Company: Crumbl Cookies
Location: Canton
Posted on: September 16, 2022

Job Description:

Do you want to be part of an amazing brand that's one of the hottest in the country?Do you want corporate potential if desired?Look no further.........We are looking for a self-motivated and results-driven General Manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs.Your entrepreneurial spirit and vision in directing business functions will assist our organization in maintaining relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.Duties Include:

  • Allocating budget resources and formulating policies
  • Coordinating business operations
  • Managing operational costs
  • Ensuring good customer service
  • Improving administration processes and engaging with vendors
  • Hiring and training employees while monitoring and motivating staff
  • Monitoring financial activitiesResponsibilities:
    • Leading a team of 60+ to be successful in meeting metrics, excellent customer service, maintaining cleanliness and quality control.
    • Overseeing daily business operations.
    • Plan and execute all operational aspects of the store in a way that enables the achievement of key outcomes (specific outcomes to be shared)
    • Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance while also supporting personal growth and opportunity for all team members
    • Coordinate regularly with our Regional Manager/Franchise Owner and with Crumbl headquarters to understand and achieve P&L goals and stay in compliance with all operational requirements and minimum standards
    • Expertise in all things related to baking, decorating and serving the best cookies in the World!Tools, Technology, Experience Required:We are looking for someone ideally with immediate recent experience operating a high volume quick-serve restaurant and/or bakery with an extremely high level of customer interaction and hands-on operations & vendor management. Specific other experience / qualifications expected:
      • Email and Online Calendars
      • Inventory Management and Ordering
      • Online staff scheduling app and usage
      • Group communications and basic task management apps
      • Microsoft Suite and/or Google Apps, with emphasis on most common spreadsheet functions
      • Valid driver's licenseQualifications
        • Management Experience in Restaurant or Bakery industry
        • Strong understanding of business management, financial, and leadership principles.
        • Excellent communication, interpersonal, leadership, coaching, and conflict resolutions skills.
        • Time and project management skills.
        • Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
        • Commitment to providing exceptional service to customers and support to staff members.
        • Obtain ServSafe CertificationAbout Crumbl CookiesIt all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO).
          After developing the perfect recipe, the duo and their family opened Crumbl's first store in Logan, Utah in 2017 while Sawyer was attending Utah State University. From day one, it was important to them that Crumbl customers see their cookies being mixed, balled, baked and dressed in real-time. Equally as important were the high-quality ingredients used in each unique batch.
          As Crumbl continued to grow, so did their flavor offerings! Crumbl's award-winning milk chocolate chip cookie has always been on the menu with their chilled pink sugar cookie becoming a semi-permanent menu item soon after. Crumbl then introduced its concept of a rotating menu. The frequency and timing of Crumbl's rotating menu evolved over the course of a year until its iconic four flavor weekly rotation was officially established in December 2018.
          Since opening its doors five years ago, Crumbl has expanded to over 600 bakeries nationwide, making it the fastest-growing cookie company in the nation. No matter how big the brand becomes, Crumbl is a family-owned business.

          Pay: $50000 - $60000 per yearBenefits:
          • Paid time off
          • Health insurance
          • Employee discount
          • Paid training
          • Profit sharing
          • Mileage reimbursement
          • 401(k)Job types: Full-timeSchedule:
            • 8 hour shift
            • 10 hour shift
            • 12 hour shift
            • Weekend availability
            • Monday to Friday
            • Holidays
            • Day shift
            • Night shift
            • OvertimeEducation: High school degreeWork location: On-site

Keywords: Crumbl Cookies, Canton , General Manager, Executive , Canton, Michigan

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