Office Supervisor
Company: Little Caesars / Blue Line Distribution
Location: Canton
Posted on: May 24, 2023
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Job Description:
*Build a Bigger, Better, Bolder Future*
Imagine working for a company that measures its success based off
the growth of its colleagues. A company that invests in its future
by investing in you. Little Caesars/Blue Line Distribution is a
company where our colleagues make an impact.
Blue Line Distribution, the in-house distributor for Little Caesars
Pizza, has been family owned and operated for over 50 years; and is
dedicated to leading customized and innovative food service
logistics with safety as a top priority. We are now hiring for an
Office Supervisor at our distribution center in Canton, MI*. *In
this role, you will manage all aspects of the Customer Service
department to ensure departmental efficiency is met.
*Essential Job Functions:*
* Oversees workflow of office staff and ensures that customer needs
are fully met.
* Manages daily transactions related to customer billing,
inventory, credit memos and special billings.
* Reviews and approves replenishment, inventory, and credit
adjustments.
* Resolves escalated customer service issues and advises
appropriate management of actions.
* Maintains accurate inventory level of all office supplies as well
as Zebra labels, invoices, toner. Ensures that all office equipment
including printers are in good working order.
* Manages performance and training of customer service staff to
provide optimal departmental efficiency. Complies with all
requirements of performance management system and monthly quality
and safety training.
* Ensures adequate coverage of department and schedules customer
service hours of operation according to business needs. Manages
time off database and submits department payroll hours.
* Acts as point of contact for new customers to help foster strong
working relationships with franchisees. Takes initial delivery
order, coordinates delivery dates, and sets up installation of the
SSDC cleaning dispensing system in store.
* Organizes company functions such as holiday party and summer
outing, and helps create a high level of team support.
* Processes equipment orders and sends to appropriate
warehouse.
* Communicates new product information to customers and internal
departments.
* Processes Non-Food Purchase orders
* Updates Business Activity Monitoring (BAM) alerts and customer
information as needed.
* Special projects as needed.
*Minimum Knowledge, Skills and Abilities:*
* Associate degree in Business Administration, Accounting, or other
related discipline. Equivalent experience may be considered in lieu
of formal education.
* Minimum of three (3) years experience in customer service,
billing, inventory control or warehouse administration.
* Minimum of two (2) years experience in formal supervision or
informal leadership role that included coaching and providing work
direction.
* Proficiency in computer applications including Microsoft Office,
Lotus Notes, and Warehouse Management System (WMS).
* Demonstrated analytical, problem-solving, and decision-making
skills.
* Excellent verbal and written communication skills.
* Ability to foster strong working relationships.
* Excellent organizational skills, with the ability to handle
changing priorities and concurrent deadlines.
* Ability to lead by example and foster a team approach.
*Working Conditions:*
* Works in office environment.
* May be exposed to warehouse conditions on occasion.
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
Ability to commute/relocate:
* Canton, MI 48187: Reliably commute or planning to relocate before
starting work (Required)
Experience:
* Microsoft Office: 3 years (Preferred)
* Administrative/Customer Service: 3 years (Preferred)
* Supervising: 2 years (Preferred)
Work Location: In person
Keywords: Little Caesars / Blue Line Distribution, Canton , Office Supervisor, Administration, Clerical , Canton, Michigan
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